Claes Fornell
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Service Quality Management Books Customer satisfaction truth: to become the winner of competition in the market(Chinese Edition)
A Second Generation of Multivariate Analyses: Measurement and Evaluation
The Satisfied Customer: Winners and Losers in the Battle for Buyer Preference
Consumer input for marketing decisions: A study of corporate departments for consumer affairs (Praeger special studies in U.S. economic, social, and political issues)
A Second Generation of Multivariate Analysis [2 volumes]: Measurement and Evaluation
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